Customer Service Representative Agen Domino Description Sample

The Agen Domino benefit set of working responsibilities gives you a decent comprehension of the undertakings, obligations and abilities associated with client benefit work.

Despite the fact that client benefit occupations shift as indicated by area, the Agen Domino and the level of the position the key employment necessities stay standard for the client benefit work in an association. Select the subtle elements that apply to your position from this Agen Domino set of working responsibilities. Cooperate with Agen Domino to give and process data in light of request, concerns and demands about items and administrations.

Agen Domino

Main Job Tasks and Agen Domino

  • deal directly with customers either by telephone, electronically or face to face
  • respond promptly to customer inquiries
  • handle and resolve customer complaints
  • obtain and evaluate all relevant information to handle product and service inquiries
  • provide pricing and delivery information
  • perform customer verifications
  • set up new customer accounts
  • process orders, forms, applications and requests
  • organize workflow to meet customer timeframes
  • direct requests and unresolved issues to the designated resource
  • manage customers’ accounts
  • keep records of customer interactions and transactions
  • record details of inquiries, comments and complaints
  • record details of actions taken
  • prepare and distribute customer activity reports
  • maintain customer databases
  • manage administration
  • communicate and coordinate with internal departments
  • follow up on customer interactions
  • provide feedback on the efficiency of the customer service process

Education and Experience

  • High school diploma, general education degree or equivalent
  • knowledge of customer service principles and practices
  • knowledge of relevant computer applications
  • ability to type
  • knowledge of administrative procedures
  • numeric, oral and written language applications
  • product knowledge

Key Competencies

  • interpersonal skills
  • communication skills – verbal and written
  • listening skills
  • problem analysis and problem-solving
  • attention to detail and accuracy
  • data collection and ordering
  • customer service orientation
  • adaptability
  • initiative
  • stress tolerance

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